Planned Account Maintenance – February 13, 2024
BARC Connects customers: Please note that on February 13th, between 12:30-1:30 a.m., account access will be down for planned maintenance.
There will be no impact to service provided, just account access, including bill payments.
Fiber Construction Update -January 30, 2024
NEW – BACOVA – Warm Springs – Hot Springs – Bolar – Fallings Springs – Muddy Run
Your area is now eligible to sign up for service!
Please check your address on our website, https://barcconnects.smarthub.coop/Shop.html or call Customer Service at 800-846-2272.
We are providing detailed area maps below to see if your area is eligible:
Fiber Outage – January 29, 2024
Customers in the South River area still experiencing a fiber outage, please plan for delays through the remainder of the evening. Crews are still working to restore services. Thank you for your patience.
Office Closed – January 1, 2024
As a reminder, BARC Connects will be closed on January 1.
If you experience a fiber outage, please call our after-hours call center at 800-846-2272 for assistance.
We wish you a very Happy New Year!
Planned Maintenance Outage – December 13, 2023
On December 13 between 12 a.m. to 2 a.m., there will be a planned maintenance outage for BARC Connects customers in Rockbridge County. We appreciate your patience and understanding.
Planned Maintenance Outage – December 11, 2023
Attention Troxel Gap and Estaline Area Customers –
On December 11 at 11:45 p.m., there will be a planned maintenance outage for about an hour. We appreciate your understanding and apologize for any inconveniences.
Fiber Outage Update – November 29, 2023
Due to an unforeseen result of a mass update to our system, if you are still experiencing an internet outage, please unplug your ONT, wait for 60 seconds and plug back in. This may reset your ONT and fix the issue.
If not please call 800-846-2272 option 2, then option 2 to report your outage.
October Fiber Construction Updates
Warm Springs – Hot Springs – Bolar – Fallings Springs – Muddy Run
Your area is now eligible to sign up for service!
Please check your address on our website, https://barcconnects.smarthub.coop/Shop.html or call Customer Service at 800-846-2272.
We are providing detailed area maps below to see if your area is eligible:
Outage Maintenance Notice – September 13, 2023
Attention Brattons Run Customers –
On September 13, there will be a planned maintenance outage to replace fiber from 8 a.m. to 5 p.m. We appreciate your understanding and apologize for any inconveniences.
Millboro Phone Line Issue – August 31, 2023
Some of our BARC Connects phone customers in Millboro may be experiencing phone issues. We are aware of the issues and are working on a fix at this time. Thank you for your patience.