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You Asked, We Answered! FAQs Inside.

11-Jul-2017

Below are three of the most common questions we have received so far.  We will continue to update this post with additional questions as they come in, so please check back for updates.


Question: Does BARC Connects' Internet or cable TV service work with my off-the-shelf device (Roku, TiVo, Apple TV, Xbox, etc.)?

Answer: Yes, these devices will function over our network since they simply require an Internet connection to function.  However, we will not be able to provide technical support on these devices, as we can only support the devices we provide inside the home, such as the Wi-Fi router, DVR and cable set-top boxes.


Question: If I move within the two-year commitment period, can I assign my contract to the next tenant/owner?

Answer: Yes, we offer an assignment form that you and the assignee would sign.  The assignee would then assume the remainder of the term of your contract, however, we will allow them to change the services if they choose.  They only need to maintain Internet service for the remainder of the contract term.  But, if they do not sign the assignment form, you would be responsible for paying the contract break fee per the terms of your service agreement.


Question: Am I locked into the package I select for the entire two-year period?

Answer: Absolutely not. We want to be as flexible as possible to accomodate your needs. As long as you keep Internet service, you can add or subtract services during the two year period (service call fees may apply). We know our services are going to be all new to you, and we want all our customers to have a superior customer experience. If you take our cable TV service and decide you like your old TV service better, you can cancel it. We're not going to make you keep stuff you don't want. You just have to keep the Internet for two years, and it's going to be so fast you won't want to give it up.